Delivery and Returns

1. What is your delivery policy?

Due to the impact of COVID-19, the production and delivery times have been delayed by up to 10 business days than the time frame below. We truly apologize for this inconvenience and thank you for your understanding and sympathy with us in this situation.

2. How Can I track my order?

Click below for full tracking details:

Track Your Order

Please check your email and order number. It should look something like this: GSH999999. 

3. What is your Refund Policy?

If you are not completely satisfied with your purchase, we will find an alternative way not limited to Discount Code, Gift Cards as part of our service recovery.

Returns (If Applicable)
We can’t offer you a refund or exchange 7 days after your purchase.
We replace items if they are defective, damaged, wrong items. Our product which has unbalanced issues which could happen due to transportation is not defective.

  • You will be responsible for paying any unplanned cost.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Customer pays for shipping cost on returns.

Late or missing refunds (if applicable)
To be eligible for a return, your item must be unused and in the same condition that you received it in the original packaging.
Additional non-returnable items:
E-gift cards
To complete your return, we require a receipt or proof of purchase. Do not return without our approval.
There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your returned item and approval or rejection of your refund.
If you are approved, refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund in your bank account, contact your credit card customer service representatives. It may take some time before your refund is officially posted.

  • Contact your bank. There is often processing time before a refund is posted.
  • You may contact us after you’ve completed the above steps.
  • We do not accept refund and return for products that are not broken or delivered incorrectly.

Sale items (if applicable)

  • On sale items cannot be refunded.

Exchanges (if applicable)

  • We replace items if they are defective or damaged. If you would like to exchange it for the same item, email us for approval before sending your item to our address.
  • If the product was directly shipped to you as a gift, you will receive a gift credit for the value of the product returned. Once we received the item returned, we will send you a confirmation email
  • If the item was given to you as a gift, the refund is applicable to the gift giver. They will be also be notified if you returned the item.
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